Privacy request

Data Deletion Instructions

Effective date: August 13, 2026

You may request deletion of personal information associated with your interactions with Serenova Travel, including information received through our website, WhatsApp, Instagram, Messenger, email, or phone.

How to submit a request

1. Email reservation@serenovaeg.com with the subject Data Deletion Request.
2. Include your full name and the phone number, email address, or social account used to contact Serenova Travel.
3. Describe the information or conversation you want deleted. Do not send passwords, payment card details, or identity documents unless our privacy team specifically requests a secure verification step.

What happens next

After verification, we will delete or anonymize eligible information from active systems and instruct relevant processors where appropriate. Some records may be retained when required for accounting, fraud prevention, dispute resolution, contractual obligations, or applicable law. We will explain if a request cannot be completed in full.

Meta platform data

If your request concerns a WhatsApp, Instagram, or Messenger conversation, identify the relevant channel and account in your email. Deleting information held by Serenova Travel does not automatically delete information stored independently by Meta; you can manage that information through the settings and privacy tools of the relevant Meta service.

Questions

For privacy questions, contact reservation@serenovaeg.com. You can also read our Privacy Policy.