Serenova Travel

Privacy Policy

Effective date: August 13, 2026

Serenova Travel respects your privacy. This policy explains how we handle personal information when you contact us, request a travel package, communicate through WhatsApp, Instagram, Messenger, email, or phone, or use services operated by Serenova Travel.

Information we collect

• Identity and contact details, such as your name, phone number, WhatsApp number, and email address.
• Travel requirements, including destinations, dates, traveller counts, budget, accommodation preferences, visa requirements, and special requests.
• Messages, attachments, and communication history you send to our business channels.
• Booking and payment records needed to arrange and administer your travel services.
• Basic technical and security records used to protect our systems and investigate misuse.

How we use information

We use personal information to respond to enquiries, prepare and manage travel offers, provide bookings and visa-related support, collect and reconcile payments, follow up with customers, improve service quality, keep business records, and protect our customers and systems.

Messaging platforms

When you contact Serenova Travel through WhatsApp, Instagram, or Messenger, the relevant Meta service processes your communication under its own terms and privacy policy. Serenova Travel receives and manages those business conversations in its secured customer relationship system so authorized team members can respond and provide service.

Sharing and service providers

We may share only the information reasonably needed with airlines, hotels, transport providers, visa service providers, payment providers, technology providers, and other suppliers involved in delivering your requested service. We may also disclose information when required by law. Serenova Travel does not sell personal information.

Security and retention

We use role-based access, authentication, encrypted network connections, audit records, and managed cloud infrastructure to protect information. We retain information only for as long as needed to provide services, resolve disputes, meet accounting or legal obligations, and maintain legitimate business records.

Your choices and requests

You may ask to access, correct, or delete information held by Serenova Travel, subject to identity verification and any legal retention duties. See our data deletion instructions or email reservation@serenovaeg.com.

Updates and contact

We may update this policy as our services or legal duties change. The effective date above identifies the current version. Questions can be sent to reservation@serenovaeg.com.