Serenova Travel

Terms of Service

Effective date: August 23, 2026

These terms apply when you contact Serenova Travel, request a quotation, use our customer communication channels, or ask us to arrange travel-related services. A quotation or conversation does not create a confirmed booking until Serenova Travel confirms the reservation and any required payment is received.

Travel quotations and availability

Prices, schedules, rooms, flights, transfers, activities, and visa requirements may change until a booking is confirmed. Quotations are based on the information and availability provided at the time and may include a stated validity period. Serenova Travel will explain material changes before confirmation where reasonably possible.

Customer information

You are responsible for providing accurate traveller names, passport information, dates, contact details, and other information needed for the requested service. Please review confirmations promptly and tell us about any error. Additional costs caused by incorrect or late information may be the customer's responsibility.

Payments, changes, and cancellations

Deposits, payment deadlines, cancellation charges, amendment fees, refunds, and supplier penalties depend on the selected service and the relevant airline, hotel, transport provider, visa provider, or other supplier. The applicable terms will be communicated with the quotation or booking. Refund timing may depend on the supplier and payment provider.

Passports, visas, and travel requirements

Travellers are responsible for holding valid passports and meeting immigration, health, entry, transit, and destination requirements. Serenova Travel may assist with visa applications or supporting documents, but approval and processing times are controlled by the relevant authorities and cannot be guaranteed.

Messaging and acceptable use

We may use WhatsApp, email, phone, Instagram, or Messenger to respond to requests, provide booking updates, and follow up on services. You may ask us to stop non-essential promotional follow-ups at any time. You must not use our channels to send unlawful, abusive, fraudulent, or harmful content.

Third-party services

Airlines, hotels, transport companies, payment providers, visa authorities, and other suppliers provide parts of the travel service under their own terms. Serenova Travel is not responsible for events outside its reasonable control, but we will provide reasonable assistance when a supplier changes or disrupts a confirmed service.

Privacy and contact

Our Privacy Policy explains how we handle personal information. Data requests can be made using our data deletion instructions. Questions about these terms can be sent to reservation@serenovaeg.com.